Contextual Heuristic analysis

ASB mobile App

The problem(s):
If the user adds extra funds (more than the credit limit) to their credit card account, the additional amount will displayed with a red CR symbol.

The credit card summary screen displays the CR symbol in red color for multiple times. It prompts the user to check the account repeatedly. However, there are no issues with the credit card account.

From the account summary screen of any account type, the user can’t logout from the App.
User needs to exit the relevant summary screen to access the logout option screen.
It is a painful experience for the user to logout from any of the account summary screen.